PRIVACY & SAFETY
Last Updated: November 19, 2018
Gevee cc would like to thank you for your interest in our website located at www.gululu.co.za, our mobile applications (collectively the “Sites”) as well as the Gululu interactive smart water bottle and any other ancillary product and service (collectively, the “Services”) owned, offered and/or operated by us.
Please read our Policy carefully. If you do not accept this Policy, you are not authorized to use our Sites or Services. We reserve the right to modify this Policy at any time and such modification will be effective upon posting on our Sites. Your continued use of our Sites or Services following any such posting or notification of such revised Policy shall be deemed to constitute your acceptance of any such modifications. If such changes are material, we may notify you more prominently and obtain your prior consent or the prior consent of a parent or guardian. Please review this Policy periodically for changes and pay attention to the “Last Updated” date displayed at the top of this page. By accepting this Policy, you agree to let us collect, use and disclose information about you in accordance with the purposes listed below.
What information do you provide when using our Services?
Ordering Products. We collect information you provide directly to us when ordering our Products. Such information may include your name, email address, physical address, phone number or other information you choose to provide.
Setting Up an Account/Profiles. We also collect information from parents/guardians when setting up their Gululu account and any child Profiles. We may collect an email address from parents or guardians to create their account. We will send an email in order to obtain consent from the parent or guardian to our data use practices. After consenting, a parent may provide the following information about their child – nickname, gender, birthdate, weight, and daily water intake goal – as part of creating a child Profile. Parents have the option of uploading a photo of a child to use with a Profile.
Support Requests. If you contact our Customer Support through the Services or the Sites, we will receive your email address along with any additional personal information that you provide to us as part of your inquiry. This information will only be used to respond to your support inquiry.
Children's Privacy Disclosure. We sell children's products for purchase by adults. We do not knowingly collect personal information from children under the age of 13 without the verifiable consent of the child's parent or guardian, as required under the Children's Online Privacy Protection Act, and in accordance with, and subject to any other applicable law and regulation.
What information is collected automatically when using our Services?
Your child’s Gululu water bottle collects data to track their approximate water intake while using the bottle. Initially, a parent or guardian will need to pair the Gululu bottle with the app by connecting to the bottle and configuring the Wi-Fi settings. When the water bottle syncs with our app, such data on the device is transferred to our secured servers. The water bottle does not include GPS or other features that use precise location data. We do not collect any location tracking data from the bottle.
In addition to the above, we may also obtain information from other sources and combine that with information we collect through our Services. For example, when you access the account via the mobile device, we may automatically collect information about account connectivity such as router related information, Internet Protocol (IP) address and approximate location information derived from your IP address, access times, browser type and language, operating system, and app and mobile device information (including cookies). We do not collect the water bottle’s IP address.
How do we use your information?
We may use the information we collect from you for our newsletter, respond to a survey or marketing communication, or for other purposes, as follows:
To provide, maintain and improve our current Services;
To personalize user’s experience;
To develop new services or features;
To understand your needs and provide you with better service;
To respond to your comments, questions and requests, such as providing customer service and technical support;
To quickly process your transactions;
To protect the integrity, safety, or security of the Services or our users；
To send periodic emails regarding your order or other products and services;
To comply with any court order, law or legal process (including responding to government or regulatory requests);
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our business, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
For any other purpose (i) disclosed by us when you provide the information; and/or (ii) with your prior consent (or in the case of children (if applicable), after we first obtain the prior verifiable consent of the parent or guardian).
How do we protect visitor information?
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Our Sites are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Sites or use of our Services as safe as possible. Your personal information is stored on secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of other security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your mobile device (if you allow) that enables the site or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to have your computer or mobile device warn you each time a cookie is being sent, or you can choose to turn off all cookies as further explained below in the “Your Options” section.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to independent third parties your personal information unless we provide you with advance written notice, or in the case of children (if and when applicable), we first obtain the prior verifiable consent of a parent or guardian.
However, we may share information with vendors, website hosting partners, consultants and other service providers who need access to such information to carry out work on our behalf or otherwise assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential and have no independent right to use the information. We may also release your information when we believe release is appropriate to comply with the law, enforce our Sites’ policies, or protect ours or others’ rights, property, or safety.
However, please note we may share non-personally identifiable visitor information, de-identified or aggregate information, which cannot reasonably be used to identify users, in our sole discretion, including for marketing, advertising, or other uses.
Third party links and Social Sharing Features
Our Sites may include links to our social media pages, including Facebook, Twitter, Instagram, and Pinterest.
Our Services may also include links to our social media pages. They are located in areas of the app intended for parents and include gating features to keep children from discovering these links. These links do not offer social sharing features and other integrated tools, which could let you share actions you take on our Sites or Services with other media, and vice versa, they are simply links to our social media pages.
For the avoidance of any doubt, we do not share any personal identifiable information, including children’s personal information, with such social media operators.
Account Information: You can contact us about accessing or reviewing your Gululu account information or any other information we may have about you or your child. You may request that we stop collecting information (as applicable), or request that we update, correct or delete personal information about you (or your child) at any time by emailing us. However, please note that we may retain certain information as required by law or for legitimate business purposes.
Do not track signals: We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Cookies: Most device browsers are set to accept cookies by default. If you prefer, you can usually choose to set your device browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of certain features of our Sites. However, you can still place orders.
Push Notifications: We may send push notifications or alerts to your device to provide service updates, game-related information, promotional communications and other related messages. This practice was disclosed in the consent email sent to parents. You can deactivate these notifications by changing your notification settings on your mobile device.
Promotional Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
If you have any question about this Policy, you can contact us by email at firstname.lastname@example.org
or Tel: 0825761013
Thank you for your interested in our products. If you are interested in wholesale
inquiries in South Africa, please contact or 082 576 1013.
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